Interpretation
1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor.
Any reference in these conditions to “you” is a reference to the Customer.
“Goods” means the goods being removed and/or stored.
2. Quotations
We reserve the right to change a price that has been quoted if circumstances mean that time, mileage or expenses end up being greater than planned. An example of this would be where the parking space for our vehicle is further away than initially explained, meaning the job took longer than we thought it would.
2.1 Quotations include Value Added Tax but do not include any other customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.
2.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:
2.2.1 If due to any circumstances outside our control the work is not carried out or completed within 14 days of the quotation date for UK and 7 days for International.
2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control
2.2.3 We have to collect or deliver Goods above the first upper floor
2.2.4 We supply any additional services
2.2.5 There are delays outside our reasonable control in which event we will make additional charges calculated in accordance with our standard rates applicable at the time.
2.2.6 Access to the collection or delivery point is inadequate or the
approach is unsuitable for our vehicles.
2.2.7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges.
PCN is £65 Congestion + ULEZ £27.50 M6 toll: £11 Dartford Crossing: £3.50
2.3 Our quotation is not a guarantee that we have vehicles available on the day you require. If you want to be sure that were are available, please leave a deposit factor to lock the day. Accordingly, your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your Goods on your required date. We will send our written confirmation within one working day of our receipt of your acceptance of our quotation.
3. Work excluded from our quotations
Unless previously agreed in writing we will not:
3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments
3.2 Disconnect or reconnect appliances, fittings or equipment.
3.3 Remove or lay fitted floor coverings.
3.4 Take down or re-hang curtains, blinds or other window coverings.
3.5 Move night storage heaters unless they are dismantled.
3.6 Move or store any items excluded under Clause 4.
3.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings
3.8 Clear driveways or other access areas (at either collection or delivery address) from snow or ice or other materials.
3.9 Take off entrance doors to make items fit, Knocking or altercating passage to make items fit.
4. Excluded Property
The following items are specifically excluded from this contract and will not be removed: –
4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
4.2 Potentially dangerous, damaging or explosive items.
4.3 Goods likely to encourage vermin or other pests or to cause infection.
4.4 Refrigerated or frozen food or drink.
4.5 Any other animals except dogs and Cats and fish and bird in their respective cages and tank.
4.6 Cars, boats and caravans.
4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives.
Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7.
4.8 Breakage of owner packed property unless the box or contain show signs of external damage.
5. Customer’s responsibility
It is your sole responsibility to:
5.1 Declare to us the proper value of the Goods.
5.2 Obtain at your expense all documents necessary for the removal to be completed.
5.3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.
5.4 Prepare adequately and stabilise all appliances prior to their removal.
Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
6. Ownership of the goods
By entering into this contract you confirm to us that:
6.1 The Goods are your own property; and the goods are legal to be moved by us, or
6.2 You have the authority of the owner of the property to make this contract in respect of the Goods.
You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
7. Postponements/Cancellations
7.1 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:
Any Cancellations made 72 hours before moving day is free. Within 48 hours is 25% cancellation charge. If made with 24 hours there will be 50% cancellation fee of the total invoice value.
Any job booked on the day and cancelled won’t be reimbursed. Jobs cancelled on a short notice e.g. on the day of move, won’t be qualified for refunds.
7.2 Condition 7.1 will not apply if you elect to take any removal postponement but there is a 15% rescheduling fee applied and 48 hours’ notice.
7.3 We can offer to freeze a booking as long as 4 days’ notice is given to a maximum of 3 months.
8 . Our liability for loss or damage
8.1 Restricted liability
8.1.1 If you do not provide us with a declaration of value of your goods or you do not require us to accept regular Liability pursuant to clause 8.2 below, then in the event that we lose or damage your goods through our negligence or our breach of contract, we will pay you up to a maximum of £50.00 for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container.
8.1.2 If we accept liability on a damage claim there is £250 excess payable to the insurer. We may choose to repair or replace the damaged or lost item. However, if we choose the repair the
item we will not be liable for any depreciation in value.
8.1.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the goods if it is caused by any of the following circumstances:
8.1.4 Fire howsoever caused.
8.1.5 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war,
terrorism, rebellion and/or military coup, act of God, industrial action or other such events outside our reasonable control.
8.1.6 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
8.1.7 Cleaning, repairing or restoring unless we did the work.
8.1.8 Moth or vermin or similar infestation.
8.1.9 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
9. Payment of Removal Charges
Payment is expected in full as soon as we finish the job. Ideally money is received in Bank transfer. However, if you wish to pay using another method, we will be happy to do this providing you contact us in good time.
Unless you have our written agreement to the contrary you must pay our charges so we have cleared funds in advance of the removal. Unless we agree otherwise, you may not withhold any part of the agreed price. Interest at 5% per month calculated on a daily basis, is charged on all overdue accounts.
We reserve the right to terminate this contract if payment is not received before the removal date, and not to carry out any services quoted for. Failure to comply with our payment terms will also mean that we will not insure our liability for the goods
10. Abuse
We’re lucky that this almost never happens, and we understand that emotions can run high during a removal. But in the unlikely event that we have to stop a job due to any kind of abuse or rudeness, we will still charge the customer in full. Any kind of behaviour like this towards our staff will not be tolerated.
11. Insurance
We have full goods in transit cover for everything we move, up to the value of £50,000. Antiques the light of Piano and some large heavy items large Long Marble table must be listed and insured in premium. Please let us know if you would like any more information about our policy.
